Customer FAQsBelow is a list of questions often asked by our customers. Don't see your question listed? Contact us and we will respond.
- How can a GPO (Group Purchasing Organization) like Foodbuy help me?
Foodbuy processes more than 33 million transactions per month. Our ability to provide extensive data analytics keeps our clients profitable, enabling them to evaluate their supply chain processes. Our secret is in our dynamic financial optimization, we offer enhanced financials to support informed decisions. This results in the right products at the right price for their unique application.
- How can I be sure I am saving money and adding value to my organization?
Concierge by Foodbuy is an expert at identifying savings opportunities across our client’s supply chain. Focused solely on procurement, our team brings a unique blend of purchasing savvy, product expertise, and proven strategic processes in functional areas such sourcing, category development and distribution.
The core of food cost control begins with our purchasing strategy. Each Member has a focused account management team that will ensure your specific purchasing contract reflects the best unit pricing. Foodbuy delivers cost control measures though two main channels a Cost Modeling Methodology (from raw material to freight) and a Supply Chain Methodology (from consumer to raw material).
- What can I expect as a member of Foodbuy?
When you partner with Foodbuy, you can expect to get what you need for your business in the forms of customization, flexibility and savings. We connect our customers with the right suppliers for their business and put together winning strategies for each Member to maximize value and reduce cost whenever possible. We empower you to make the right supply chain choices for your business and offer you pure transparency along the way.
- What types of products can Foodbuy offer my business?
Foodbuy manages over 800 leading manufacturers though 2,000+ contracts, offering programs with industry leaders in food, beverages, supplies, equipment and services.
- Can I choose my own distributor?
Yes. Foodbuy is proud to be a distributor neutral procurement organization. We allow you to select and benefit from the distribution partner that best meets your business needs. Under the Foodbuy program, customers can choose to purchase from any of the major broadliners as well as local and regional distributors that provide produce and specialty meat and seafood offerings.
- What types of products and services do Foodbuy members purchase?
In addition to purchasing food through broadline distribution, Foodbuy members buy many types of disposable packaging and cleaning supplies. Members are also able to take advantage of many direct service and supply programs through Foodbuy, which include wireless services, pest control, and uniform rentals. Lastly, Foodbuy offers many local, non-broadline options for produce, bakery, meat, and seafood purchases.
- Can I buy local food from a GPO (Group Purchasing Organization) like Foodbuy?
Yes. By leveraging regional produce distributors around the United States, our organization has been able to expand the local grower base with distributors who were already well-known, trusted and familiar with our locations and commitment to quality.
- Can Foodbuy provide the detailed nutritional information that I need to best serve my customers?
Yes. Foodbuy is able to offer our Members access to Webtrition – our web-based, proprietary ingredient, recipe and menu management solution. Webtrition has numerous capabilities that allow our customers to manage ingredients, define recipes, organize menus around food costs and more.
It also provides comprehensive reporting so customers know exactly what comprises each specific meal they serve. This reporting alone has made Webitrition one of Foodbuy’s most popular services with our Healthcare customers.
- Does Foodbuy have a sustainability platform?
As the largest foodservice procurement organization in North America, Foodbuy embraces both the challenges and opportunities of sustainability and corporate social responsibility initiatives in the foodservice supply chain.
Foodbuy and Compass Group have strived to make positive change within the realm of sustainability by supporting local economies, sourcing sustainable seafood, implementing measures to address climate change issues and much more. Find more detail about our sustainability platform here.
- How do I go about ordering the products and services I need?
Foodbuy offers our Members access to Managed Order Guides (MOGs) to streamline the majority of their purchases from broadliners. Best practices in order guides managed by Foodbuy has resulted in improved compliance and reduced food cost. Additional benefits can include: a standardized ordering process; aggregation of products for stocking services with all Foodbuy customers using the same distributor; assurance distributors are providing the correct items; and product flagging which points users to products that provide the best net costs available.
- How do I find out more about becoming a Member at Foodbuy?
For more information about becoming a Member, click here and a Foodbuy representative will be in touch: Become a Customer
- Whom should I contact if I have questions?
If you have questions regarding the Supplier Diversity Program email email@example.com